The Initial and/or Refresher course is a one day course. This course will explain the term Human Factors and how it can impact on the daily Operations. The delegate will be able to evaluate situations and recommend solutions for reducing and controlling human errors in the workplace. Teamwork is an important aspect of the course, and various pros and the cons will be discussed. The content will also include types of errors, the reasons for making these errors and how they can be prevented. Communication in the workplace, giving recognition and a positive attitude in the workplace plays a big role in this course.
Always putting your customer at the centre of your business creates a service driven culture. The most successful businesses clearly understood this fact. This One-day customer service course will motivate participants to become more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to continue using a service. The participants will learn how to become flexible communicators who are able to engage better with customers. Understand the difference between good and bad customer services and good and bad communication skills. This one-day program will energize your staff to deliver world class service that leaves customers with a lasting positive impression.
Basic Fire Fighting
In this very important course, we look at what fire is, the fire triangle, the causes of fire, fire prevention, how fire spreads, the different classes of fires, fire extinguishing mechanisms (such as suffocation, cooling, and the starvation of fuel), the different fire fighting options (CO2, DCP, water, foam, chemical), the pros and cons of the different fire fighting options, which fire fighting options may be used on what classes of fires, how to use a fire extinguisher, safety while fighting a fire, maintenance of fire fighting equipment, and various other fire-related aspects. This work-related skill applies at home as well.